Welcome to Allied Brass Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our premium bathroom accessories, mirrors, and personal care products. If you don’t find what you’re looking for, please contact our customer care team at [email protected].

About Our Products

What types of products does Allied Brass specialize in?
We offer carefully curated premium home essentials including bathroom accessories, laundry solutions, mirrors and medicine cabinets, and personal care items. Our products blend functionality with timeless elegance to help you create your perfect sanctuary.
Are your products suitable for professional designers?
Absolutely. Many design professionals choose our statement pieces for client projects. We understand the importance of quality and aesthetics in professional design work.
How do you ensure the quality of your brass fixtures and mirrors?
Each product is crafted with attention to detail and undergoes quality checks before shipping. Our brass fixtures are made from premium materials, and mirrors are specially packaged to prevent damage during transit.

Ordering & Account Information

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
How can I track my order?
For standard shipping via DHL or FedEx, you’ll receive detailed tracking information. For free shipping via EMS, basic tracking information is provided. You’ll receive email updates at each stage of your order’s journey.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so we can only accommodate changes if your request reaches us before processing begins (typically within 1-2 business days).

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:

Standard Shipping: $12.95 USD via DHL or FedEx (10-15 business days after processing)
Free Shipping: For orders over $50 via EMS (15-25 business days after processing)
How long does order processing take?
We take 1-2 business days to carefully prepare your order before shipping. During peak seasons, processing may occasionally extend to 3 days.
Do you ship internationally?
Yes, we ship globally to most international destinations, excluding some Asian and remote regions. Our Seattle-based team ensures your premium home essentials are delivered with care worldwide.
What should I do if my package is damaged upon arrival?
Please contact us immediately at [email protected] with photos of the damaged items and packaging. We’ll work quickly to resolve the issue under our 15-day return policy.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery if your items don’t meet expectations. Items must be in original condition with all packaging. Please contact our customer care team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective/damaged items. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact Information

How can I contact Allied Brass Sales Store?
Our customer care team is happy to assist you via email at [email protected]. Our headquarters is located at 900 Main Street, Seattle, US 98161.
Do you have showroom where I can view products in person?
Currently, we operate primarily online through cozydecorshop.com, which allows us to offer competitive pricing and global shipping. Our detailed product descriptions and images help you make informed decisions from the comfort of your home.

Thank you for choosing Allied Brass Sales Store for your premium home essentials. We’re committed to delivering not just products, but the foundation for spaces that blend functionality with timeless elegance.