Shipping & Returns

At Allied Brass Sales Store, we are committed to providing premium home essentials with exceptional service. Our shipping and returns policies are designed to offer convenience and peace of mind to our global clientele of discerning homeowners and design professionals.

Shipping Information

We ship worldwide (excluding certain Asian and remote regions) via the following methods:

Please note that delivery times may vary depending on your location and customs processing. International customers may be responsible for any applicable customs duties or taxes.

Returns & Exchanges

We stand behind the quality of our bathroom accessories, mirrors, medicine cabinets, and personal care items. If you’re not completely satisfied, we offer a 15-day return policy from the date of delivery.

Eligibility Requirements

• Item must be unused, in its original packaging, and in the same condition as received
• Item must include all original tags and accessories
• Proof of purchase is required

Return & Exchange Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Order Number and Date of Purchase
• Item(s) to Return (Product Name(s) and Quantity)
• Reason for Return
• Your contact information

Step 2: Receive Return Authorization

Within 2 business days, our Seattle-based team will email you:

• Return Authorization Number (RAN)
• Return shipping instructions
• Prepaid return label (for defective items only)

Step 3: Ship Your Return

Package your item securely with all original packaging and include the RAN clearly visible on the outside of the package. Ship to:

Allied Brass Sales Store – Returns
900 Main Street
Seattle, US 98161

Note: Customers are responsible for return shipping costs unless the return is due to our error or defective product.

Step 4: Processing Your Return

Once received, our team will inspect the item(s) within 3-5 business days. You will receive email notification when:

• Your refund has been processed
• Your exchange item is being shipped
• Additional information is required

Refund Information

Approved refunds will be processed within 5 business days of receiving your return. Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank
• PayPal: 1-3 business days

Original shipping fees are non-refundable. For exchanges, we will cover standard shipping costs for the replacement item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange for expedited replacement at no additional cost to you.

International Returns

For our global customers (excluding certain Asian and remote regions), please note:

• You are responsible for any customs duties or taxes on returned items
• We recommend using a trackable shipping service
• Refunds will be issued in USD and may be subject to currency fluctuations

For any questions about our shipping or returns policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your complete satisfaction with our premium home essentials.

Last Updated: January 2024